If you have trouble going through the process of KYC verification, please make sure you don’t have any issues with the following:
the expiration date of the ID document has not yet passed
address document is not older than 3 months
the image of your document is sharp and clear, and all edges of the document are visible
you are not uploading a screenshot or a file converted into another format with the help of software
If you are still having trouble with verification, please, contact our support at email@example.com.