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How to pass KYC (Know Your Customer)
How to pass KYC (Know Your Customer)
Filip Kollert avatar
Written by Filip Kollert
Updated over a week ago

How to pass KYC (Know Your Customer)

We can ask you to verify your identity. This is done for security reasons and in compliance with international KYC/AML regulations.

Below, you will find a step-by-step guide on the procedure.

Step 1. ID Document

Select the country and document type of the ID you wish to use.

Upload the photos of the ID document.

You may start the verification on the desktop and switch to mobile midway through, if necessary.

Press “Continue on your phone” to switch to mobile using a QR code or a link.

You can use any official government document—ID card, passport, driving license, etc. —valid for at least one month after the present date.

When taking photos, please note that

  • the information on the document must be clearly legible,

  • all corners of the document should be within the frame visible,

  • two-page or two-sided documents must have all pages/sides photographed,

  • the acceptable file types are JPEG and PDF at least 500KB in size.

Step 3. Liveness Check

Face the camera and slowly rotate your head in a full circle to complete our liveness verification.

Liveness verification confirms that we are dealing with the document owner, rather than an imposter.

Please try to keep your face within the frame throughout the procedure.

At this or any other step in the verification procedure, you can switch from desktop to mobile.

Step 4. Submitting Your Application

Now you’ll just have to wait while Sumsub checks your data. This won’t take long and the status of your application will be updated automatically.

If something goes wrong you’ll get a message with clear instructions on how to resolve the issue.

Good luck! If you have any questions, please contact us at

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