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Customer support help centre
Customer support help centre
FAQ for individual customers
How can I buy crypto?
How long does it take to receive cryptocurrency after making a card payment?
My transaction has been being processed for a long time.
What should I do if I didn’t receive a verification email?
Can I use a card that does not belong to me?
Why did I receive more/less than I expected?
How long does it take to receive a refund?
I accidentally sent cryptocurrency to the wrong wallet address.
How long does it take to receive my crypto?
What payment methods do you support?