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FAQ for individual customers
How can I buy crypto?
What fees do you charge?
Do I have to go through the KYC process?
How to pass KYC (Know Your Customer)
My documents were rejected during the KYC process, what should I do?
What should I do if I didn’t receive a verification email?
How long does it take to receive cryptocurrency after making a card payment?
My transaction has been being processed for a long time.
Can I use a card that does not belong to me?
Why did I receive more/less than I expected?
How long does it take to receive a refund?
I accidentally sent cryptocurrency to the wrong wallet address.
I've received a suspicious e-mail from Swipelux. What should I do?